Privacy Policy for CarTag Vehicle Tracking

Effective Date: June 9, 2024

CarTag Vehicle Tracking ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (“CarTag Vehicle Tracking App”) available on the Google Play Store.

By using the app, you agree to the terms of this Privacy Policy.

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1. Information We Collect

a. Personal Information
We may collect personal information when you:

• Register or log in to the app

• Contact customer support

• Subscribe to a service

This includes:

• Name

• Email address

• Phone number

• Vehicle details (registration number, make, model)

b. Location Data
The app collects real-time location data from your device to provide tracking and vehicle monitoring services. This data is collected even when the app is closed or not in use, if permitted by the user.

c. Device Information
We may collect information about your device, including:

• Device model

• Operating system

• IP address

• App version

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2. How We Use Your Information

We use your information to:

• Provide real-time tracking and location-based services

• Improve app functionality and performance

• Send alerts and notifications

• Respond to customer queries

• Comply with legal obligations

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3. Sharing of Information

We do not sell or rent your personal data. Your information may be shared with:

• Authorized personnel within CarTag Vehicle Tracking for support or operational needs

• Service providers assisting with backend operations

• Law enforcement, if required by applicable law

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4. Data Security

We take reasonable steps to protect your personal information, including:

• Data encryption

• Secure user authentication

• Restricted access to servers and databases

However, no method of transmission over the Internet or electronic storage is 100% secure.

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5. Your Choices

You can:

• Disable location permissions at any time via your device settings (note: this may impact app functionality)

• Request access to or deletion of your data by contacting us

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6. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and, where appropriate, notified to you.

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8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

CarTag Vehicle Tracking
Phone: 033 342 8155
Email: info@cartag.co.za
Address: 164 Boom Street, Pietermaritzburg, 3201, South Africa